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VIM Ultra Troubleshooting

VIM Ultra is Slow or Crashes​

If VIM Ultra appears to be working slowly or you cannot interact effectively with the viewport, please follow these troubleshooting steps.

VIM Ultra is Stuck Loading a VIM File​

If VIM Ultra is taking an unexpected amount of time to load a VIM file while being used with Power BI:

  • Stop VIM Ultra

  • Open the downloads directory (default path: %USERPROFILE%\Documents\VIM\Ultra)

    VIM Ultra Downloads

  • Delete all existing .vim files

  • Start VIM Ultra

  • Switch tabs in your Power BI report to refresh the connection to VIM Ultra to try again.

Need Assistance?​

If you are still having issues, please contact us at support@vimaec.com and send us a .zip of the VIM Ultra logs.