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Troubleshooting

Common Issues​

Please step through this troubleshooting checklist to eliminate common issues:

  • ✅ Does your computer satisfy the system requirements?

  • ✅ Does your computer have the latest graphics drivers installed?

  • ✅ If you are using a laptop, is the device plugged in?

  • ✅ Is your computer's Power Management mode set to Best Performance?

  • ✅ Is your computer's GPU Power Management mode set to Maximum Performance?


    Nvidia GPU Performance Mode

    Go to the Nvidia Control Panel > Manage 3D Settings > Power Management Mode > Prefer Maximum Performance > Apply

VIM Ultra - Failing to Load​

If VIM Ultra is taking an unexpected amount of time to load a VIM file while being used with Power BI:

  • Stop VIM Ultra

  • Open the downloads directory. Default path:

    C:\Users\_username_\Documents\VIM\Downloads\

  • Delete all existing .vim files

  • Restart VIM Ultra

  • Switch tabs in your Power BI report to refresh the connection to VIM Ultra.

Application Logs​

Errors which occur prior to a crash are stored in the application logs.

VIM Flex Logs​

VIM Flex logs are stored in the following directory and are ordered by date in distinct subdirectories.

C:\Users\_username_\AppData\Local\Temp\VIM\VIM Flex\Logs\<date>

  • Each system thread in VIM Flex generates its own log file, for example: "log.*.systemlog.txt"

  • If an error occurs, the largest text file will typically contain information about the error.

VIM Ultra Logs​

VIM Ultra logs are stored in the following directory and are ordered by date in distinct subdirectories.

C:\Users\MartinAshton\AppData\Local\Temp\VIM\Ultra\Logs\<date>

  • Each system thread in VIM Ultra generates its own log file, for example: "log.*.systemlog.txt"

  • If an error occurs, the largest text file will typically contain information about the error.

Need Assistance?​

If you are still having issues, please contact us at support@vimaec.com and send us a .zip of your Application Logs.