Skip to main content

Troubleshooting

Export from Revit takes a long time or appears to freeze​

You may experience unusually long processing times when exporting a VIM file from Revit. If your export is taking a significantly longer time, please try the steps below.

  1. Close Revit

  2. Delete the contents of the Temp directory: C:\Users\<user>\AppData\Local\Temp\

    You might be prompted to skip some files that are being used by other applications.

  3. Restart your computer.

  4. Close other applications which may be taking up memory.

  5. Open Revit

  6. Try exporting your VIM file again

tip

Keep the Revit window focused while it's exporting (don't click on other windows). Changing focus away from the Revit window may de-prioritize the process in the operating system, making the export slower.

Application Logs​

Errors which occur in the VIM Revit Exporter are logged in the following directory. There is one log file per version of Revit.

C:\Users\_username_\AppData\Local\Temp\VIM\Revit Exporter\Logs\

Need Assistance?​

If you are having issues, please contact us at support@vimaec.com and send us a .zip of your Application Logs.